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Its strong presence in both the old and the emerging knowledge-based
economies has made Chennai a vibrant hub in the region. From
automobiles to software, from dotcoms to retailing, it's all
happening in Chennai. And the mood of optimism on the business
front has filtered its way through to the Chennaite's lifestyle,
which has undergone an unbelievable transformation.
What makes Chennai one of the most preferred destinations
today?
Infrastructure
Except
for the weather, most people seem to agree that things are
improving in the city; in terms of civic amenities and infrastructure
(what with the 9 flyovers, privatised collection and disposal
of garbage and improved street lighting)."We have
the most developed infrastructure, as compared to other cities
in India. Chennai is the natural gateway to the world.",
says S.Mahalingam, Executive Vice-President, TCS.
Chennai Telephones is the largest revenue earner for the
Department of Telecom (DoT) in India. Telephone connectivity
has touched one million in 2000. All the exchanges have become
electronic and all pending applications have been cleared.
More than a dozen international flights cover Chennai. The
existing capacity at the international airport is 0.9 million
a year. International traffic is projected to grow at 15.6%
per annum. Exports through Chennai by air in 1991-92 was Rs
1,193 crore. This touched Rs 3,978 crore in 1999-00.
Exports
through Chennai by sea in 1991-92 was Rs 3,343 crore. This
touched Rs 12,320 crore in 1999-00.
The Ford Motor Company decided to put up its plant
in Chennai clearly because, when it came to the practical
issues of ports, electricity supply, water and other services
that were required, Chennai ranked ahead of other cities.
Manpower
Tamil Nadu churns out 32,000 engineering graduates every
year, including 15,000 in computer science and software engineering.
Institutional infrastructure and quality of manpower has become
world class, particularly in IT and Biotechnology. According
to S.Mahalingam, Executive Vice-President, TCS, "
Chennai is the home of Institutions and traditionally has
been a great learning place". Chennai and suburbs have
about 29 engineering colleges including IIT, MIT and
Anna University.
Investments are coming in because of the availability of
a highly talented workforce. When asked about why Ford chose
to put up its plant in Chennai, Phil Spender, MD, Ford
India had this to say, "Because we could find and attract
a very good work force here. Tamil Nadu has very talented
people. Very capable and enthusiastic".
Information Technology
Chennai
has the largest number of software professionals in the country.
The number of software firms has increased from 34 in 1996
to 596 in 2000. Software exports has risen from Rs 37 crore
to Rs 1,890 crore during the same period, with a targeted
software export of Rs 8,000 crore and hardware export of Rs
5,000 crore. It has about 1 lakh internet connections, 4 lakh
net users and the largest number of cybercafes, 600 at last
count.
The Rs 338 crore Tidel Park, is the largest Information
Technology park in Asia, with a built-up space of 1.28 million
square feet. The Government has also recognised IT as a thrust
area and is cooperating with the industry for further growth
and development.
Retailing
According
to B.K.Anand, Associate Vice-President, Jainsons,
"Chennai is the Retail King of India. The retail market
is heavily concentrated in Chennai. As far as the consumer
durables market is concerned all changes take off from Chennai.
Customers here take informed decisions. They do a lot of survey
and analysis before buying a product".
Most experts put this sudden surge of retail in Chennai to
the easy availability of commercial space and transparency
in real-estate transactions. According to Pradipta K. Mohapatra
(RPG), the man who gave momentum to the retail revolution
in Chennai with Food World, Music World, Health & Glow
and other such mass-retailing models, "Any retail
revolution is driven by the middle class". With most
members of this class getting into careers in the new economy,
purchasing power has improved.
The average Chennaite was usually happy to invest his disposable
income in fixed deposits and watch his bank balances grow.
But even as he comes of age in choosing a profession, which
belongs to the booming knowledge-based sector, he has more
disposable income in hand and his spending habits have changed
drastically. Once labeled 'price-sensitive', the Chennai customer
is today being referred to as 'value conscious'.
Lifestyle
Also
the cultural hot seat in India, Chennai is not only mass producing
young Carnatic musicians, its also becoming open to contemporary
forms of art, as witnessed during the recently held "The
Other Festival".
The booming retail scene along with the shopping complexes,
coffee pubs, exclusive clubs, bowling alleys, golf courses,
pool parlours, discotheques, beach resorts and theme parks
have redefined the concept of entertainment in the city.
Thanks
to the rise in the number of MNCs that have come into Chennai
(Ford, Hyundai, Mitsubishi, Matsushita, Caltex, St Gobain,
Henkel, HLL, ST CMS, Alsthom, PSEG, Unocol, Chevron, Alcatel,
Visteon, Caterpillar, Van Melle), there is a sudden surge
in expats from Korea, Japan, Singapore, Thailand, Malaysia,
US, Australia, UK and Europe. This in turn has given rise
to a number of multi-cuisine restaurants and speciality cuisine
restaurants, providing the bored middle class with multiple
options, apart from the usual movies and of course the Marina
beach. MNC food outlets and concepts like restaurant-cum-boutique/art
gallery (Annalakshmi, Whistle-stop-cafe, Earth Bazaar,
Pizza Hut, Marry Brown and Qwiky's) are finding
increasing acceptance. Pizza Corner has successfully blown
away the myth that the Chennaite's taste-buds were not ready
for change.
And
though Chennai may not be on par with Mumbai, Delhi or Bangalore
when it comes to fashion, there is a growing awareness of
the latest trends. According to Althea and Jyotsna
of Sunita's Design Studio, " People are a lot
more figure-conscious than they were before. They have dropped
their inhibitions and are more eager to try out new styles".
Several beauty clinics, gyms and fitness institutes like VLCC
and Pivot Point, have enthused not only the younger
generation, but also the conservative kutchery-going housewife.
And people are now willing to throw open their wallets to
alternative fitness solutions like Reiki, Transcendental
Meditation and Yoga.
Another impetus for the changing lifestyle is the the awareness
created by the numerous Television channels - 10 regional
channels at last count; the maximum for any state in the country.
We even have a Tamil version of Cartoon Network programmes,
and on the cards is a Tamil version of the popular Kaun
Banega Crorepati (KBC).
Medicine
Chennai
is renowned for its state-of-the-art hospitals and for some
of the most famous doctors in the country. Standing examples
are the Madras Medical Mission (headed by one of the
best cardiac surgeons in the world - Dr K M Cherian), Apollo
Hospitals (that has the country's "who's who"
list of Medical experts on board), Shankar Netralaya (the
first eye hospital in Asia to receive the ISO-9002 certification)
and M. V. Diabetes Specialities Centre (again the first
ISO-9002 certified Diabetes Centre).
Overall, there is what they call "a feel-good-factor"
about Chennai, as a happening place. But as Jayaram Krishnan
and Ramkumar of Kaashyap Radiant put it:
"We (Chennai) have been steady and stable in our growth.
But we are lagging behind in marketing ourselves properly.
We are not matching up when it comes to hype".
Throw in the hype, and Chennai will, in all probability,
give the rest a run for their money.
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